The Stevenator Pty Ltd​

Welcome to our website for Physfitrehab. This website with the URL address http://www.physfitrehab.com is owned and operated by The Stevenator Pty Ltd (ABN 95 671 461 475) and all its associated entities (referred herein as "The Stevenator Pty Ltd"). Should you continue to use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Stevenator Pty Ltd relationship with you (the Relationship) in connection with this website. Should you not agree with any of these terms and conditions, please do not use our website.

The term ‘The Stevenator Pty Ltd’ or ‘us’ or ‘our’ or ‘we’ refers to Physfitrehab and The Stevenator Pty Ltd, the owner of the website, whose registered office is Unit 10, 205 Montague Road, West End, Queensland. The term ‘you’ or ‘your’ refers to the website user.​

Your use of this website is subject to the following terms and conditions. The information outlined in these terms and conditions can and will be used in the event of a discrepancy.​

‍Terms & Conditions:​

Website:
1. The content of this website is for your general information and use only. It is subject to change without prior notice.
2. This website uses cookies to monitor browsing preferences. If you allow cookies to be used, the following personal information may be stored by us for use by third parties: website usage. Please also refer to the privacy policy.
3. Neither we nor any third parties provide any warranty or guarantee as to the performance, accuracy, timeliness, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You hereby acknowledge that such information and materials may contain mistakes, inaccuracies or errors and we expressly exclude any liability for such to the fullest extent permissible by law.
4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the content, design, layout, appearance, look and graphics of the website. Any reproduction of the website’s material is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
6. All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website.
7. Unauthorised use of this website may constitute an offence and/or give rise to a claim for damages.
8. This website may also, on occasion, include links to unrelated third-party website/s links which are not controlled by us. These third-party website/s links are provided for your convenience to provide you with further information. You acknowledge that these third-party website/s links are used at your own risk. Use of third-party website/s links do not signify that we recommend or endorse the websites. We have no control over the nature, content and availability of those third-party websites.
9. You indemnify us from and against all claims, suits, demands, actions, liabilities, costs and expenses (including legal costs and expenses on a full indemnity basis) resulting from your use of the website.
10. In no event will we be liable for any loss, damage, cost or expense including legal costs and expenses (whether direct or indirect) incurred by you in connection with the use of this website to the fullest extent permissible by law.
11. Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being unavailable due to issues beyond our control (including but not limited to technical issues).
12. Your use of this website and any dispute arising out of your use of it is subject to the laws of the State of Queensland, Australia.
13. You may only use the website for lawful purposes and in a manner consistent with the nature and purpose of the website.
14. These Terms and Conditions do not relate to your use of any product or service described on our website unless otherwise agreed. You must refer to the individual warranty relevant to any product or service.
15. We reserve the right to vary the Terms & Conditions at any time and these Terms and Conditions may be amended from time to time. It is your responsibility to ensure you are aware of any changes to these Terms and Conditions each time you visit this website. Your continued use of our website following any such amendments will be deemed to be confirmation that you accept the Terms and Conditions.

Payment:
- Bookings and payments can be made online or at your appointment at The Stevenator Pty Ltd
- Physiotherapy appointments are paid for at the time of appointment. ​

Bookings:
- New clients are asked to fill out a consent and waiver form on arrival or prior to their appointment

​Cancellation & Refunds:
- We understand that your schedule can change and we live busy and often unpredictable lives, however, to ensure we are fair and consistent with all clients no exceptions will be made to our Cancellation Policy
- If an appointment is canceled on the day of the booked appointment a fee of $50 the cost is payable. Simply forgetting or "no showing"; an appointment will result in a late fee of 100% of the appointment cost. ​

Pricing Policy:
- All prices are in Australian dollars (AUD) and include GST (Goods and Services Tax). Please note that Physiotherapy and Clinical Exercise & Pilates sessions do not incur GST (Goods and Services Tax). All transactions are processed in AUD.​

Privacy Policy:
The Stevenator Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). Our Privacy Policy sets out how we collect and treat your personal information. Any information we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone.​

Personal Agreement/Belongings:
I agree that The Stevenator Pty Ltd is in no way responsible for the safekeeping of my personal belongings while I attend an appointment or a class. I understand that appointments or classes may be physically strenuous and I voluntarily participate in them with full knowledge that there is risk of personal injury, property loss or death. I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against The Stevenator Pty Ltd or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.

The Stevenator Pty Ltd does not assume responsibility for any lost or stolen personal property. If you do become the victim of a theft, immediately report it to The Stevenator Pty Ltd staff member.​

Promotions:
All promotions are subject to availability and inventory. The Stevenator Pty Ltd reserves the right to change, alter, or cancel promotions at any time without notice​

Links to Third Party Sites:
Linked sites are not under the control of The Stevenator Pty Ltd and The Stevenator Pty Ltd is not responsible for the contents of any linked site or any link contained in a linked site. The Stevenator Pty Ltd provides links to you only as a convenience, and the inclusion of any link does not imply endorsement by The Stevenator Pty Ltd of the site.​

Disclaimer:
The Stevenator Pty Ltd website is continuously updated with new information, and every possible care is taken to keep all information on this site as current as possible, The Stevenator Pty Ltd will in no way be held responsible for any liability that stems from the use of the information supplied on this website​

Financial Arrangements:
HICAPS and EFTPOS facilities are available for automatic claiming through your private health fund. If you do not have your health fundcard, we will provide you with a receipt to self-claim.

​For Insurance claims, if liability for payment of treatment is ceased or denied you will be liable to pay any outstanding costs for treatment and will do so within 14 days of notice.​

Photographs/Videos/Social Media:
Unless The Stevenator Pty Ltd receives written notification to the contrary, by booking into an appointment at The Stevenator Pty Ltd it is assumed that you give permission for The Stevenator Pty Ltd to take photographs and videos of appointments in action. It is also assumed that you give permission for said photos/videos to be used for promotional and advertising purposes for The Stevenator Pty Ltd , including but not limited to print media, marketing or promotional material online, or The Stevenator Pty Ltd website and social media. We thank you for your help in providing valuable promotional material for our small business.​

Liability Waiver:
All exercise programs involve a risk of injury. By choosing to participate you voluntarily assume a certain risk of injury. By attending The Stevenator Pty Ltd appointments or classes, I affirm that I am solely responsible for my health and wellbeing, as well as my decisions to practice physiotherapy, musculoskeletal screening, assisted stretch therapy or Group Classes. I agree to inform my Physiotherapist of any activities or movements, which I feel could cause injury to myself. I understand that exercise is not recommended and is not safe under certain medical conditions. By attending The Stevenator Pty Ltd appointments or classes, I acknowledge that I do not have any physical conditions of disability that would limit my participation or prelude an exercise program.

The Stevenator Pty Ltd shall not be held liable for any injury, loss or damage to property and/or persons sustained during or as aresult of participation in The Stevenator Pty Ltd appointments or exercise programs.​

‍By booking into an appointment you automatically agree to the above Terms & Conditions

Privacy Policy

OUR COMMITMENT TO YOUR PRIVACY

We are committed to handling personal information about you, including health information about you, in accordance with the requirements of the Commonwealth Privacy Act 1988.​

In this Policy, we explain:​
- what kind of information we collect and hold about you
- how and why we collect it
- what we do with that information and who we share it with (and when)your right to seek access to, and if required correction of, the records we hold about you
- your right to make a privacy complaint, to us and others
- whether we are likely to disclose information about you to overseas recipients.

WHAT KIND OF PERSONAL INFORMATION DO WE COLLECT ABOUT YOU?​

We collect and hold the following kind of information about you:​
- your name, address, date of birth, email and contact details
- information about your family or relatives
- information about other health professionals involved in your care
- any government identifiers such as Medicare number, DVA number. However, we do not use these for the purposes of identifying you in our practice
- other health information about you such as: a record of your symptoms, your relevant medical history, the diagnosis made and the treatment we give you:
     - specialist reports
      - test results
      - your appointment and billing details
      - your prescriptions
      - your healthcare identifier
      - your help fund details
      - other information about you collected for the purposes of providing care to you.

HOW DO WE COLLECT AND HOLD YOUR PERSONAL INFORMATION?

We will generally collect personal information about you in these ways:​
- directly from you when you give us your details (eg, face-to-face, over the phone, via registration form or an online form)
- from a person responsible for you
- from a third party where we are permitted by law to do that (eg. other health care professionals involved in your care, from your health insurer, from the Cliniko system, from the Output Sports Capture system etc.).

WHY DO WE COLLECT AND USE INFORMATION ABOUT YOU?

We primarily collect and use personal information about you to provide our physiotherapy services to you and to communicate with you and others involved in your care in relation to those services.

We also sometimes use that information for other purposes, including:​
- to help us manage our accounts and administrative services, including billing, arrangements with health funds, pursuing unpaid accounts, management of our IT systems and
- to conduct accreditation, quality assurance or internal audits.​

WHEN AND WHY MIGHT WE SHARE INFORMATION ABOUT YOU WITH OTHERS?​

We may disclose information about you to others outside of our practice as permitted or required under law. This will include situations where we disclose information about you in order:​
- to comply with our legal obligations (eg. mandatory reporting under legislation, responding to a court order or subpoena)
- to consult with other health professionals involved in your healthcare
- to get test results from diagnostic and pathology services
- to claim on insurance
- to communicate with your health fund, with government and other regulatory bodies such as Medicare
- to help us manage our accounts and administrative services (eg. billing or debt recovery, arrangements with health funds, pursuing unpaid accounts etc.)to lessen or prevent a serious threat to a patient’s life, health or safety or a serious threat to public health or safety
- to help in locating a missing person
- to establish, exercise or defend an equitable claim through the Cliniko systemin the course of anticipated or existing legal proceedings
- to discharge notification obligations to liability insurers.

YOUR RIGHT TO SEEK ACCESS TO AND SEEK CORRECTION OF THE INFORMATION WE HOLD ABOUT YOU

You have the right to seek access to and correction of the personal information we hold about you.

We will normally respond to your request within 30 days. To make the request, you should contact Stephen Valassakis in writing (contact details provided at the end of this document).

If you think that the information we hold about you is not correct, let us know in writing. We will take reasonable steps to correct your personal information where the information is not accurate or up-to-date. From time to time, we may also ask you to verify that the information we hold about you is correct and current. And please notify us if and when your contact details change (see ‘how to contact us’).​

SECURITY: HOW WE HOLD YOUR PERSONAL INFORMATION ​

We take reasonable steps to protect the information we hold about you. These are designed to prevent unauthorised access, modification or disclosure and to prevent misuse and loss.​

YOUR RIGHT TO RECEIVE TREATMENT FROM US ANONYMOUSLY (OR BY USING A PSEUDONYM)​

Where it is lawful and practicable for us to do so, you can be treated anonymously or through use of a pseudonym (a name other than yours).​

DISCLOSING INFORMATION ABOUT YOU OVERSEAS ​

We do not propose to disclose information about you to any person or entity overseas. If we want to transfer your personal information overseas, we will first seek your consent, unless we are required by law to do the transfer.

IF YOU HAVE A PRIVACY-RELATED CONCERN ABOUT US ​

If you have concerns about the way we’ve handled your privacy, let us know. You should do that in writing. We will then try to respond to you within 30 days. If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commission, whose contact details are:

Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Post:    GPO Box 5218 Sydney New South Wales 2001
Website: https://www.oaic.gov.au/privacy/privacy-complaints/

UPDATING THIS POLICY ​

We will update this policy from time to time, to reflect any changes in our information-handling practices or the law or both. We will notify you of changes to the policy by posting it on our website.
‍
HOW TO CONTACT US ​

To contact us about any privacy-related issues, please approach:
Stephen Valassakis
Email: stephenv@physfitrehab.com
‍Post: PO Box 3249, South Brisbane BC, QLD, 4101
Website: www.physfitrehab.com

Disclaimer

The information contained within this website is not intended to be a substitute for professional medical advice, diagnosis or treatment in any manner.​

The Stevenator Pty Ltd advises to always seek the advice of your physiotherapist, doctor or other qualified health provider, with any questions you may have regarding any medical condition.​

If you have any chronic or recurring conditions such as high blood pressure, back or neck pain, arthritis, heart conditions etc., please seek your doctor’s advice before starting any new exercise program. Any exercise suggestions contained within articles or blogs are not intended to substitute professional advice.​

The Stevenatory Pty Ltd makes every effort to ensure the quality of the information available within our website. However, before relying on this information, readers should carefully evaluate the accuracy, currency and relevance for their purpose and seek appropriate medical advice relevant to their circumstances.​

Our articles or blogs may contain hyperlinks to external unrelated third-party websites, which are not maintained by or related to The Stevenator Pty Ltd. Hyperlinks to such sites are provided as a service to readers, and while all care is taken in selecting external websites, it is the responsibility of the reader to make their own decisions about the accuracy and reliability of the information contained in the external website. Hyperlinks to any external unrelated third-party websites do not necessarily imply endorsement by The Stevenator Pty Ltd.​

The Stevenator Pty Ltd does not accept any liability for any injury, loss or damage incurred by the use or reliance on the information provided.